Cancellation and Refund Policy

Cancellation and Refund Policy

1. Customer Cancellations
More than 48 hours before the activity: Full refund.
Between 24 and 48 hours before the activity: 50% refund.
Less than 24 hours before the activity: No refund.
No-show or late arrival: No refund if the customer fails to attend or arrives too late to participate in the activity.
2. Changes to Bookings
Requests to change the booking date or time are subject to availability and must be made at least 24 hours before the scheduled activity.
3. Cancellation by the Organizer
If the organizer cancels the activity, customers will receive a full refund or may choose to reschedule, subject to mutual agreement.
4. Force Majeure
In the event of circumstances beyond either party's reasonable control, including severe weather, natural disasters, government restrictions, or other unforeseen events that make the activity unsafe or impossible to operate, the organizer will notify customers as soon as reasonably possible and offer rescheduling or a refund in accordance with the applicable booking platform's policy and applicable law.
5. Refund Processing
Approved refunds will be processed through the original booking platform or payment method, subject to the platform's terms and processing times.
6. Platform-Specific Terms
For bookings made through Airbnb, Viator, or other third-party platforms, the cancellation and refund policy displayed at the time of booking will prevail where required by the platform's rules.